UNYEA

Improving Customer Communication & Relationships

In today's customer-centric world, communication skills are essential for individual and organizational success. How your front line employees handle customers directly affects your company's perception and bottom line. This training seminar will help customer service representatives and technicians enhance their relationship skills to help them communicate professionalism, gain respect, and drastically improve customer engagement.

JOIN US AT ONE OF OUR SESSIONS:

  • MODULE 1: Defining excellence in customer service both over the phone and at the home.
  • MODULE 2: Opening and closing calls.
  • MODULE 3: Identifying sales opportunities.
  • MODULE 4: Handling disgruntled customers and building trust.
  • MODULE 5: Industry facts and talking points.


Western NY Session
Tuesday - August 13th 2019

Hilton Garden Inn
155 East Main Street
Rochester, NY 14604

8:15AM - 12:00PM
Breakfast included

REGISTER YOUR TECHNICIANS AND CUSTOMER SERVICE REPS TODAY!