OHILI CSR Training

IMPROVING CUSTOMER INTERACTION AND SALES

The Oil Heat Institute of Long Island (OHILI) has teamed with NORA and ServicEdge to provide customer service training sessions. Superior customer service is more vital now than ever. Millennials are your target market and interacting with them is vastly different from other generations. Ensure your customer service representatives have the skills necessary to effectively communicate with every generation. Help your customer service representatives develop and hone their skills, as well as improve day-to-day interactions with your clients, easily articulate the value proposition of the company’s products and services, and leave every customer with the perception of quality, trust and respect for the organization.

  • MODULE 1: Defining and Delivering Excellence in Customer Service to Every Generation & Industry Best Practices
  • MODULE 2: Handling Generational Expectations, Difficult Customers and Other Tough Situations While Building Trust and Rapport


JOIN US AS WE HOST TWO GROUP SESSIONS OF OUR CUSTOMER SERVICE TRAINING MODULES:

Session 1:

Module 1: Tuesday, April 23rd • 12:00 p.m. to 3:00 p.m.
Module 2: Tuesday, April 30th • 12:00 p.m. to 3:00 p.m.

Session 2:

Module 1: Wednesday, April 24th • 8:30 a.m. to 11:30 a.m.
Module 2: Wednesday, May 1st • 8:30 a.m. to 11:30 a.m.

Registration: $29 per person per module


OHCC Technical Training Center | 131 East Ames Ct. | Plainview, NY 11803

Register Today! Fill out the form below or contact either OHILI or ServicEdge.
OHILI: (631) 360-0200 or info@ohili.org
ServicEdge: (774) 259-9424 or michelle_wilson@bostonenv.com

REGISTER TODAY