NYOHA Tech Advantage

Improving Profitability & Client Interaction

The New York Oil Heating Association Inc. (NYOHA) has teamed with NORA and ServicEdge to provide customer service training sessions. Help your customer service representatives develop and hone their skills, as well as improve day-to-day interactions with your clients, easily articulate the value proposition of the company’s products and services, and leave every customer with the perception of quality, trust and respect for the organization. ServicEdge offers four modules, which will help customer service representatives become skilled with customer interaction, be more confident when interacting with the client, and generate sales.

  • MODULE 1: Defining Excellence in Customer Service
  • MODULE 2: Opening and Closing calls – Professionally
  • MODULE 3: Handling Disgruntled Customers or Customer Complaints & Building Trust
  • MODULE 4: Customer Service Best Practices & Industry Education


JOIN US AS WE HOST TWO GROUP SESSIONS OF MODULE 1:

Tuesday, June 21, 2016

1:00PM to 5:00PM

NYOHA/OHCC Technical Training Institute
131 East Ames Ct. | Plainview, NY 11803

$50 Registration Fee Per Module

REGISTRATION NOW OPEN!

Use form below to register.

LOOKING FOR A CUSTOMIZED IN-HOUSE TRAINING?

Individual in-house company sessions of Customer Service modules are available with support by NYOHA.

Use the comments section in the form below to give us more information or schedule your Company's customized in-house technician sales training.

REGISTER YOUR CSRS TODAY

Please include names of CSRs in Comments/Questions section